Online Ordering Increases Patient Satisfaction

on 31 March 2010

Contact lens manufacturer UltraVision initially launched its online ordering system in 2008, and online orders have accelerated recently, growing by over 500% in the last year alone. The bespoke system allows registered practitioners in the UK and worldwide to place and track their contact lenses orders via the Internet, 24 hours a day.

Designed in-house by James Deane, Web Development Manager, and Klas Lindgren, CL Research & Development Engineer, the online ordering system is directly linked to UltraVision’s manufacturing system, enabling orders to be processed automatically into the manufacturing laboratory for a rapid turnaround.

 

Practice Manager, Jan Martin, from V A Martin Opticians in Cumbria commented “We have been using UltraVision’s Ordering system extensively to place the majority of our orders and, as Practice Manager, it has made the ordering process much quicker, easier and our lenses are being despatched earlier, resulting in increased patient satisfaction.  We purchase a high volume of monthly disposable lenses from UltraVision but we are also able to easily order tailor-made lenses such as HydroWave Multifocal SiH contact lenses.”

All of UltraVision’s disposable lenses are available to order via the website and the majority of their tailor-made lenses can also be ordered online.  Only the most complex lenses have to be ordered via email, if sending topography images, or over the telephone. V A Martin Opticians order a large amount of UltraWave® contact lenses, and have recently started fitting patients with the recently launched UltraWave® SiH; Jan Martin said “Our patients are very happy with the new UltraWave SiH lens and are reporting excellent comfort and vision.”  This superior monthly disposable completes the UltraWave family and, along with UltraVision’s many other lenses, gives practices the right choice of lens for their patient base.

For existing UltraVision customers the registration process is simply a matter of contacting the Customer Service team who can activate your account for online ordering. The team can be contacted on freephone 0800 585115.  Alternatively please visit www.ultravisionorders.co.uk.